Refund and cancellation policy

Full refund

• cancelled before fulfilment begins
• seller declines or does not start
• not completed by the agreed time without an agreed extension
• duplicate charge caused by a technical error
• impossible to complete due to the seller’s confirmed fault

Partial refund

For partial fulfilment, compensation may be calculated for the unfulfilled portion using order data, messages, and delivery evidence.

Normally unavailable

Exceptions may apply to fraud, duplicate charges, material non-conformity, or mandatory legal rights.

• buyer confirmed full completion without objections
• buyer missed the agreed delivery and did not respond
• resources were lost after correct delivery because of the buyer, a wipe, or server rules
• the circumstance was clearly disclosed before ordering

How to request

After approval, the internal balance is corrected without unreasonable delay. Refunds to the original payment method are handled by the payment partner; settlement time depends on the method and financial institution.

• do not confirm incomplete service
• open a deal dispute when available
• email the deal number to info@easyloot.shop
• retain communication and evidence