Refund and cancellation policy
The decision depends on the order stage, quantity actually completed, and evidence. Relevant communication should remain inside EasyLoot.
Full refund
- cancelled before fulfilment begins
- seller declines or does not start
- not completed by the agreed time without an agreed extension
- duplicate charge caused by a technical error
- impossible to complete due to the seller’s confirmed fault
Partial refund
For partial fulfilment, compensation may be calculated for the unfulfilled portion using order data, messages, and delivery evidence.
Normally unavailable
Exceptions may apply to fraud, duplicate charges, material non-conformity, or mandatory legal rights.
- buyer confirmed full completion without objections
- buyer missed the agreed delivery and did not respond
- resources were lost after correct delivery because of the buyer, a wipe, or server rules
- the circumstance was clearly disclosed before ordering
How to request
A refund request may be submitted within 14 calendar days from the payment date. This period does not limit any rights that may be exercised for a longer period under applicable law. The request will be reviewed within 5 business days of receipt. If approved, the internal balance will be adjusted and the refund will be made no later than 10 calendar days from receipt of the request. External payments can be refunded only through the same payment method and to the same payment details used for the original payment. Actual settlement time may depend on the payment partner and financial institution; any shorter mandatory legal period prevails.
- do not confirm incomplete service
- open a deal dispute when available
- email the deal number to info@easyloot.shop
- retain communication and evidence